Exchange Policy

Returns & Exchanges

We accept full responsibility if the item you receive is of poor quality when the package is opened. However, we do a full quality check before every item is sent so any damage caused upon receiving the item will only ever happen in transit. 

If the item you have ordered is not appropriate in terms sizing and colour, then you can return the item in exchange for another size, colour or dress. The difference in the costs of the dress will then be made via bank transfer. To complete this process, you can contact us via email to start the exchange process. 

We have a strict 7 day exchange policy which gives you, as the consumer, to email us within this period of receiving the dress to validate your exchange. If, for any reason, you email after this time period, we cannot accept an exchange. We do not accept exchanges or refunds on any sale items.