Shipping Policy
Shipping Policy
We aim to deliver your order as quickly and efficiently as possible. Please review the details below to understand our shipping options, delivery times, and charges.
UK Shipping (Excludes Channel Islands & Northern Ireland)
| Service | Delivery Time | Price |
|---|---|---|
| Evri 48 Hour Service | 2-3 Working Days | £4.50 |
| DHL Next Day Delivery | Next Working Day (Mon–Fri) | £7.50 |
UK Channel Islands & Northern Ireland
(Excludes Jersey)
| Service | Delivery Time | Price |
|---|---|---|
| DHL | 1–2 Working Days | £7.50 |
Order Cut-off Time
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Orders placed before 2PM (UK time) are shipped the same day.
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Orders placed after 2PM will be dispatched on the next working day.
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Orders placed after 2PM on Fridays will be shipped the following Monday.
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Delivery updates and tracking details will be sent to the contact information provided at checkout.
International Shipping (DHL & Royal Mail)
| Destination | Service | Delivery Time | Price |
|---|---|---|---|
| Ireland & Jersey | DHL Economy | 1–3 Days | £15 |
| Iceland | DHL Express | 1–2 Days | £25 |
| Rest of Europe | DHL Economy | 1–3 Days | £19 |
| USA & Canada | DHL Express | 1–4 Days | £25 |
| Rest of World | DHL Express | 2–4 Days | £30 |
Tracking & Delivery
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All international orders are shipped via DHL.
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Once dispatched, a tracking link will be sent via SMS or email, allowing you to track and manage your delivery in real time.
Customs & Import Duties
European Union (EU)
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Orders under €150: Customs and import duties are covered by us.
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Orders over €150: VAT and duties are the customer’s responsibility, and will be collected by the carrier prior to delivery.
Rest of World
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Customs and taxes are paid by the customer. Charges vary by destination and are determined by your local customs authority.
USA Customers
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Customs charges are currently higher, ranging from 30–40% of the order value, plus administration fees. These are the responsibility of the customer and must be paid before delivery.
Unpaid Duties & Returned Parcels
If customs fees or import duties are not paid by the customer and the parcel is returned to us, a refund will be issued minus the original shipping cost and any return or handling fees incurred during the return process.