Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. Please read our return and exchange policy carefully before placing an order.

Faulty or Damaged Items

We take quality seriously and conduct a full inspection before dispatching every order. However, if you receive an item that is damaged or defective upon opening, we accept full responsibility. In such cases, please contact us immediately so we can resolve the issue.

Sizing, Colour & Style Exchanges

If your item isn’t the right size, colour, or style, we’re happy to offer an exchange* for a different size, colour, or product. To initiate an exchange, please email us within 14 days of receiving your order.

Return Window

We have a strict 14-day return policy:

• Returns requested within 7 days of receiving your order are eligible for a full refund.

• Returns requested between 7 and 14 days from the delivery date are eligible for a credit note only.

• Returns requested after 14 days will not be accepted.

Return Conditions

• Items must be returned in their original packaging with all tags attached.

• Items returned without the original polybag will incur a £2 deduction from your refund or credit note.

• All return shipping costs are the responsibility of the customer.

• We strongly recommend using a tracked Royal Mail service, and keeping your tracking number until your return is confirmed as received.

Missing Orders

Claims for missing parcels must be made within 7 days of the shipment date. Unfortunately, we are unable to assist with claims made after this period.

Final Sale Items

Please note: Final sale items are not eligible for refunds or exchanges.

Shipping Policy

We aim to deliver your order as quickly and efficiently as possible. Please review the information below regarding our shipping services, estimated delivery times and customs information.

UK Shipping (Excludes Channel Islands & Northern Ireland)

Channel Islands & Northern Ireland

(Excludes Jersey & Isle of Man)

Order Cut-Off Time

• Orders placed before 2:00pm (UK time) are dispatched the same working day.
• Orders placed after 2:00pm will be dispatched on the next working day.
• Orders placed after 2:00pm on Friday will be dispatched on Monday (excluding Bank Holidays).
• Tracking details will be sent via email once your order has been dispatched.

International Shipping

Shipping costs are calculated at checkout based on your delivery destination.

Customs, Duties & Taxes

European Union (EU)

We ship all EU orders using our Import One Stop Shop (IOSS) registration together with DHL Express.

Where applicable, import VAT and customs charges are handled before delivery, meaning customers should not be required to pay additional charges upon receipt of their order.

Any applicable import costs are incorporated into our pricing and shipping process to provide a smooth delivery experience.

Should customs authorities require any additional information to clear your shipment, DHL may contact you directly to assist with customs clearance.

United States

Import duties, taxes and customs charges are determined by US Customs and are the responsibility of the customer unless otherwise stated at checkout.

Rest of World

Orders shipped outside the UK and European Union may be subject to import duties, taxes and customs charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated during checkout.

Tracking Your Order

All international orders are shipped using DHL Express.

Once your order has been dispatched you will receive an email containing your tracking number, allowing you to monitor your shipment and manage your delivery directly with DHL.

Unpaid Customs Charges

Where customs charges are payable by the customer and remain unpaid, resulting in the parcel being returned to us, any refund issued will be less:

• Original shipping charges
• Return shipping costs
• Customs charges incurred
• Any carrier administration or handling fees

Delayed Dispatch Items

If your order contains an item displaying a future dispatch date or “Dispatch Week Commencing” notice, your entire order will be shipped together once all items are available.

If you require available items sooner, we recommend placing separate orders.